Towcester Medical Centre

High Quality Care in a Family Friendly Setting

Patient Participation Group (PPG)

What is the Patient Participation Group?PPG

The Patient Participation Group or PPG gives patients a direct voice to influence decisions made by the Practice about patient services and care. It also helps the practice share information. However, it is not a complaints forum. These should be directed to the Practice Manager for action.

PPG is open to all patients of Towcester Medical Centre and Paulerspury Surgery.

Members attend regular meetings and work with the clinical staff and Practice Manager to plan activities and communications.

If you would like to join the PPG please contact the Practice Manager by e-mail at the following address: [email protected]

The PPG first met in March 2011 with patients who volunteered to be part of the core group.

Terms of Reference

• To help everyone take more responsibility for their health
o Patient education
o Patient information
o Patient involvement
o Patient feedback

• Contribute to the continuous improvement of services and quality
o Patient feedback
o Patient ideas

• Provide practical support for the practice
o Newsletter
o Survey
o Recruitment
o Interaction with other agencies
o Fundraising
o Conduit between practice and patients

• Not a complaints forum
o Existing complaints procedure for this
o Collate feedback

• Panel Members
o All members on the panel are elected for a year.
o Members re re-elected in July each year.
o Chair and Secretary Posts are by majority vote.
o If a member does not attend at least 7 meetings in the year they maybe asked to step down from the panel, unless there are exceptional circumstances.