We aim to provide high quality care to all our patients and it is vitally important for us to continually improve our service as a result of patient feedback. We welcome all feedback whether it is positive or negative. Matters are easier to deal with if you tell us near to the time of the event, however we understand this may not always be possible.
It is always nice to hear when we are doing things well and we appreciate any compliments we receive. If you would like to leave any compliments, then you can do so by addressing them to Karen Wheeler our Practice Manager and she will let the individual or group of people know.
We understand that there will be times when you feel you may have cause for concern. We operate a comprehensive complaints process and take all concerns seriously. We will investigate your concerns as quickly as possible and get back to you.
If you wish to make a comment, give a compliment or raise a concern please contact Karen Wheeler our Practice Manager.
You can speak to her by calling the surgery:
You can write to her at the surgery:
Towcester Medical Centre, Link Way, Towcester, NN12 6HH
You can send her an e-mail:
If you would like to give your feedback via our Friends and Family Test click here Friends and Family Test