We are a group practice so it is not necessary to see the doctor with whom you are registered. Your preferred doctor may not always be available but all our clinical staff have access to your full records and medical history. We appreciate that during an ongoing illness you may like to see the same doctor and we will always try to accommodate this if possible.
We have a range of different appointments available to patients – see linked pages:
Emergencies and anything urgent will be dealt with on the day by the Duty Doctor – see Emergency Appointments.
Cancelling an Appointment
Every day several appointments are wasted by people not turning up or by patients cancelling at very short notice. If you let us know in advance that you are unable to make your appointment we can offer it to someone else. Remember if you can’t come PLEASE cancel your appointment.
Preparing for an Appointment
- Unless it is a personal matter, explain to the person you speak to why you need to make a visit when you book. This will help us identify the most appropriate member of staff for you to see, and will smooth your consultation. If it is a private matter it is fine just to say this.
- Make a list of what is wrong. If you have several symptoms, begin with the most important first. What is the story of the problem? How long have you had it? Does anything make it better or worse? Have you tried any self-care or over the counter medicines already?.
- Ask for a double appointment if you have more than one health problem you want to talk about. This will give you and your GP more time.
- If you think you may find it hard to remember everything the doctor says to you, take a notepad and make notes during your visit. Or take a friend so that between you, you’ll remember all the important bits.
- Be honest. Tell your GP if you feel embarrassed talking about your problem and they’ll make you feel at ease. Ask questions. For example, if your doctor suggests you have a certain test, ask what it is and why you need it. What do procedures involve? When will you get your results?
- Give your opinion. An appointment is about working together with your GP to decide what’s best for you.
- If you are concerned about something or worried it is a serious health issue tell your doctor about your fears
- If you and your doctor agree on a certain treatment, make sure you are clear about what its effects are and how quickly it will work. Ask about possible side effects, and whether it will interact with other medicines you’re already taking. If you have a question about prescribed medicine after the appointment, ask your pharmacist for advice.
- Don’t be scared to say if there’s anything the doctor is telling you that you don’t understand, or if you need reassurance.
- Your doctor may tell you signs to look out for. If these occur, or if the problem gets worse or does not improve when you would have expected it to, please make an appointment to come back and see us. We would much rather you came back than you suffered in silence.