Towcester Medical Centre

High Quality Care in a Family Friendly Setting

Practice Charter

We will provide you with timely, high quality care and will manage your illnesses in the best possible way, seeking advice from colleagues when this is needed.

We will treat you courteously, preserve your confidentiality and respect your wishes

We will listen to your comments and complaints and respond to them promptly.

In return please treat us with courtesy and respect. Use our appointment system and the out of hours service appropriately. If you cannot attend an appointment we ask you to notify us so that another patient can be seen at that time.

We expect you to share responsibility for your health and follow the advice and treatment you are given, or speak to the doctor if you feel you cannot do that. To enable us to care for you properly, please attend for reviews and blood tests if these are indicated.

We operate a zero tolerance policy towards abusive, threatening or violent behaviour.

Finally if our relationship breaks down irretrievably we both have the right to terminate our relationship.